Shadii.pk Legal
Refund Policy
This policy explains when Shadii.pk payments may be refunded and how users can request billing review.
Last updated: 7 July 2026
Overview
- This Refund Policy applies to purchases made for Shadii.pk subscriptions, boosts, contact unlocks, and other paid features.
- Paid features are activated after payment confirmation through the selected payment channel.
- Refund eligibility depends on payment status, feature usage, duplicate charges, and applicable consumer protection rules.
Eligible refund cases
- Duplicate payment for the same plan or feature.
- Payment was charged but the paid feature was not activated after verification.
- A technical issue caused an incorrect charge that can be verified from our records.
- A transaction was reported promptly and the service was not used after purchase.
Non-refundable cases
- Completed subscriptions, boosts, or contact unlocks that have already been used.
- Refund requests based only on match outcome, user preference, or unsuccessful conversations.
- Payments made through false, incomplete, or unverifiable transaction details.
- Accounts suspended or terminated because of policy violations, abuse, fraud, or misuse.
How to request a refund
- Email admin@shadii.pk from your registered email address.
- Include your full name, registered phone number, plan or feature purchased, payment date, amount, transaction reference, and a screenshot or receipt if available.
- Our team may request additional verification before approving or rejecting the refund.
Processing time
- Refund reviews usually take 5 to 10 business days after complete information is received.
- Approved refunds are returned through the original payment channel where possible.
- Bank, wallet, or payment gateway processing times may vary after Shadii.pk approves the refund.
Contact
- Billing support: admin@shadii.pk
- General support: admin@shadii.pk
- Website: https://shadii.pk